Troubleshoot and resolve issues between a client and management server. Troubleshoot and resolve LiveUpdate issues on the SEPM and client. Identify Linux and Mac communication issues. Locate and configure debug logs for client communication issues.ĭescribe communications issues from the client perspective. Identify the interactions between the client and the SEPM. Troubleshoot and resolve a failed Symantec Endpoint Protection for Linux client install. Troubleshoot and resolve a failed Symantec Endpoint Protection for Macclient install. Troubleshoot and resolve a failed Symantec Endpoint Protection for Windows client install. Troubleshoot and resolve a failed Symantec Endpoint Protection Manager installation. Troubleshoot problems related to the SEPM services that prevent you from logging onto the console.ĭescribe the database configuration and connection methods.Ĭonfigure email to enable an administrator to reset passwords and know where to check administrator permissions. Use the Symantec Knowledge Base and interact with Symantec Technical Support.ĭescribe the components that make up the Symantec Endpoint ProtectionManager.
Know which SEPM and SEP client logs to research when troubleshooting specific issues. Use a systematic approach for problemsolving.ĭescribe Symantec and third-party troubleshooting tools and how they are used. This course is for IT and system administration professionals who are charged with planning and installing a Symantec Endpoint Protection environment. You must have attended Symantec Endpoint Protection 14: Configure and Protect or have relevant experience maintaining a SEP environment, including basic troubleshooting. The class also covers how to follow Symantec best practices for remediating a virus outbreak, automating functionality with REST APIs, and integrating Symantec Endpoint Protection with 3rd party applications. Students learn how to troubleshoot installations, monitor and troubleshoot the SEPM, client-to-SEPM communication, content distribution, client deployments, and protection technologies. The Symantec Endpoint Protection 14.x: Maintain and Troubleshoot course is designed for the IT security management professional tasked with troubleshooting Symantec Endpoint Protection 14.x.
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